Help Center
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Frequently Asked Questions
Browse our products, add your favourites to your cart and head to checkout. Just follow the steps on screen and your order will be placed securely in minutes.
We accept all major credit and debit cards including Visa, MasterCard and American Express, as well as PayPal and other secure payment options shown at checkout.
Absolutely. We use SSL encryption and secure payment gateways to keep your personal and payment information fully protected every time you shop with us.
Yes. Once your order has shipped, you will receive a confirmation email with a tracking link so you can follow your delivery every step of the way.
Delivery times depend on your location and the shipping option you choose at checkout. Standard delivery usually takes 3 to 7 business days. Your estimated delivery time will be shown before you complete your order.
Yes, we do. We ship to many countries worldwide, and shipping costs and delivery times will be calculated automatically at checkout based on your location.
We accept returns within 30 days of delivery for items that are unused, unworn and in their original packaging with tags attached. Please note that some items such as bodysuits, lingerie, jewelry and accessories cannot be returned unless they are faulty. You can read our full return policy at https://www.sheaker.com/returns/
To start a return, please email us at support@sheaker.com with your order number, the reason for your return and photo or video evidence of the issue. We will review your request, and if approved, we will provide you with an RMA number and return address. Please do not send any items back without receiving approval first.
Once we receive your return, we will inspect the item and process your refund within 7 business days. After that please allow 1 to 2 billing cycles for the amount to appear on your statement depending on your bank or card provider. We will send you an email as soon as your refund has been processed.
We are really sorry about that. Please contact us at support@sheaker.com as soon as possible with your order number and a clear photo or video of the item. We will arrange a replacement or refund for you straight away.
No, you can check out as a guest. However, creating an account means you can track your orders, save your shipping details and view your full order history whenever you need to.
At checkout, simply enter your discount code in the promo code field and click Apply. Your discount will be deducted from your order total straight away.
Please double check that the code has been entered correctly and that it has not expired. If it still is not working, please contact our support team at support@sheaker.com and we will sort it out for you.
We process orders quickly, so if you need to make a change or cancel, please contact us within 1 hour of placing your order, and we will do our best to help. After that your order may already be in processing, and we may not be able to make changes.
You can reach our team by email at support@sheaker.com or through our Contact Us page on the website. We are available Monday to Friday, 9am to 5pm GMT, and we aim to respond to all enquiries as quickly as possible.